FAQ - Trail Appalachians
FAQ
Why was Trail Appalachians canceled?
After carefully evaluating every available option, we made the difficult decision to cancel Trail Appalachians.
We know this is deeply disappointing, and this was not a decision we made lightly. We believe canceling this year's event is the right decision to protect the experience and safety of our runners while strengthening the future of Trail Appalachians.
What happens next?
Your team captain has received instructions to select one registration option for your entire team.
The captain must submit your team's selection by August 28.
Once your captain makes a selection, Ragnar will begin processing your team's chosen option and send a confirmation with next steps.
What options does my team have?
Your team captain may choose one of the following options on behalf of the entire team:
Option 1: Transfer Your Registration + Receive a Complimentary Team Registration
- Transfer your team's registration to an eligible 2027 Ragnar event of comparable value.
- Receive one additional complimentary 2027 team registration to use at another eligible Ragnar event, giving your team two opportunities to race with Ragnar in 2027.
Option 2: Receive a Full Refund
- Receive a full refund of your team's registration to the original form of payment.
Next Steps
Please discuss this package with your teammates before responding.
By August 28, 2026, please email customerservice@runragnar.com with:
- Your full name
- Your team name
- Your Booking ID
- Option 1 or 2
- If Option 1: the 2027 Ragnar events you'd like to transfer into (if known)
If we do not hear from you by August 28, 2026, your registration will automatically be converted into a transferable team credit so your team can take advantage of these benefits at a later date.
Why does the captain make the decision?
Ragnar team registrations are managed through the team captain's account.
To keep the process simple and ensure the entire team receives the same registration outcome, the captain will select one option for the entire team.
We encourage teammates to discuss the options together before the captain submits the team's decision.
When is the deadline?
Team captains must submit their team's selection by August 28.
Can we transfer to a different race and still race together as a team?
Yes. Your team's registration will transfer together to the eligible 2027 Ragnar event selected by your captain.
What happens to the complimentary team registration?
After your captain selects the transfer option, we'll provide instructions on how and when to redeem your complimentary 2027 team registration.
How long will refunds take?
Once your captain selects the refund option, Ragnar will begin processing your refund and notify you on the anticipated timeline.
Which 2027 races are eligible for transfer?
Your captain may transfer your team's registration to any eligible 2027 Ragnar event of comparable value.
You can find the open race on our Find a Race page.
Can individual runners choose different options?
No.
Each team must select one option that applies to the entire registration.
What if I can't reach my captain?
Please make every effort to contact your team captain first.
If you're unable to reach them or believe they did not receive Ragnar's email, please contact our Customer Experience team at customerservice@runragnar.com and we'll be happy to help.
I already booked flights, hotels, or other travel. Will Ragnar reimburse those expenses?
Unfortunately, Ragnar is unable to reimburse third-party expenses such as airfare, lodging, rental cars, or other travel costs.
Who can I contact if I still have questions?
Our Customer Experience team at customerservice@runragnar.com to help.
We encourage you to review this FAQ first. If you still need assistance, please contact us and we'll be happy to answer any additional questions.